Support content for 2snappy customers. Get help with placing orders, using promotions, tracking deliveries, and managing your account settings.
For your convenience, 2Snappy offers three easy payment methods. These include: Cash on Delivery This means you pay at the point of delivery – just as the name suggests. It’s a simple, straightforward method for users who prefer physical cash transactions. However, for now it is only available for customers with at least 10 successful […]
Accepted Payment Methods Read More »
Getting Familiar with the 2Snappy Customer App Ordering food on 2Snappy is not a difficult task – it’s designed to be user-friendly and intuitive. To get started, simply open the app and tap to log in either from the Favourite section or go to the Menu, scroll down, and tap Sign In. Then, fill in
How to Place a Food Order in Simple Steps Read More »
In today’s digital world, after online payments, the next most convenient payment method is card payment. The best part? You don’t need to have your physical card with you every time you want to order food. All you need to do is add your card to the 2Snappy app once – and anytime you place
How to Add my Payment Card Read More »
From time to time, there are ongoing promotions on 2Snappy. As a user, you don’t want to miss out for any reason! This is one of the many reasons you should use 2Snappy regularly – so you’ll have a higher chance of receiving promo codes and seeing them before they expire. To Apply a Promo
How to Apply a Promo Code, Discount, or Loyalty Points Read More »
At any point during the ordering process, you can opt out if you’re no longer interested in ordering the food or snack you selected. If you haven’t selected a payment option yet – or haven’t proceeded with payment via your wallet or any of the online payment methods – you can simply stop the process
How to Cancel an Order Read More »
You may have created your 2Snappy account with a name you no longer want to use, or perhaps you’ve lost your phone number or moved to a new location. If you now wish to update any of these details in your profile, here’s how to do it: Steps to Update Your Profile Information To Change
How to Update Your Profile, Phone Number, or Address Read More »
At 2Snappy, our delivery fees and service charges are designed to be affordable – they won’t break your bank. Current Charges: These charges are not applied per food item or snack, but rather per delivery. What About Delivery Tips? You have the option to tip your delivery person, but this is completely optional. A tip
Understanding Delivery Fees and Service Charges Read More »
Ratings and reviews are widely accepted today as a way to express how we feel about the services we receive. At 2Snappy, after every successful delivery, we ask you to rate the quality of the food you ordered. This helps us ensure that our customers are satisfied, and in cases of dissatisfaction, we work to
How Ratings and Reviews Work Read More »
If at any point you have questions about any of 2Snappy’s services, feel free to reach out – we’re here to help! Steps to Contact Support: Other Support Options: You can also tap Help and Support to view: For Complaints or Reports: If you need to report an issue or file a complaint, simply follow
How to Contact Customer Support Read More »
If your order is delayed or it’s missing, please notify 2Snappy Delivery immediately. You can do this by: Sending an email to our customer service feedback address: [email protected] Or by calling our customer service hotline within 60 minutes of the issue occurring This helps us resolve the problem quickly and ensure you get the quality
What to Do if Your Order is Delayed or Missing Read More »
