How to Cancel an Order

At any point during the ordering process, you can opt out if you’re no longer interested in ordering the food or snack you selected.

If you haven’t selected a payment option yet – or haven’t proceeded with payment via your wallet or any of the online payment methods – you can simply stop the process by not continuing.

A screenshot showing how to cancel an order on the 2Snappy customer app

However, if you’ve already chosen to pay via wallet or pay online using any of the available methods, here’s how to cancel:

  • Tap Cancel Payment
  • You’ll be asked to confirm the cancellation
  • Once you confirm, the order will be canceled immediately

You will also receive an instant order notification with your order number, confirming that it was canceled at your request.

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