It is the receiver’s responsibility to check the condition of meals received, at the time of delivery.
Refund/Replacement of meals is only available should meals be defective subject to other conditions listed below.
Our average delivery time is about 30 – 45 minutes, however certain situations outside our control (like weather condition and rush hour periods) may cause an extension of our delivery time. Customers shall however reserve the rights to decline delivery of their meals after the expiration of 90 minutes from the time the order was placed. The full amount shall be credited into the bank account provided by the customer.
Refund of amounts less than N10,000 will be credited into Customer’s 2Snappy Delivery online wallet for website and web app orders only which can be used on the next online purchase, while refund requests above N10,000 will be credited into customer’s bank account (less transaction charges) within 24 – 48 hours upon confirmation. Customers without a 2Snappy Delivery wallet account shall have their refunds paid into their bank accounts less bank charges. Please note that bank charges will not be deducted for refunds due to late delivery or defective meal products.
In the event that you would like to claim a refund or return for a defective meal product, please call our customer service hotline within 60 minutes from the time of delivery of the meal.